Agentic HR for hospitality
First-line HR support for 140 heads of department, built inside the client’s own Microsoft environment.
A hotel group of about 2,000 people had a people team answering the same first-line questions every day: disciplinaries, grievances, policy, onboarding. Every routine question took the same route, from a manager on the floor to a phone call and a wait, and the cases that needed real judgement queued behind the ones that didn’t.
We built an agentic HR front door: an AI first point of contact for the group’s heads of department, around 140 across the estate. Grounded in the group’s own policies, it gives consistent guidance on disciplinary, grievance and dismissal processes, drafts the routine documents that follow, and packages anything complex for the people team. It runs inside the client’s own Microsoft environment, on Copilot Studio, SharePoint and Azure OpenAI, with human review designed in under a three-tier governance framework.
35% fewer first-line queries now reach the people team. 100 hours a month are returned to it. Routine cases are resolved 30% faster. The people team spends its time on the cases that need judgement, which is what it was hired for.